Legal notice

 

1. Website Information

This Legal Notice applies to the online store operated under the business name:

hollertag.shop

Website: hollertag.shop
Email: info@hollertag.shop

This website provides information about products offered through hollertag.shop and enables customers to purchase available products online.

2. Electronic Contact

For general enquiries, product questions, order assistance, delivery enquiries, returns, refunds, privacy requests, or legal communications, please contact:

Email: info@hollertag.shop

When contacting us about an existing order, please include your order number and the email address used during checkout. This helps us locate the relevant transaction and respond efficiently.

Please do not send complete payment card numbers, account passwords, or other unnecessary sensitive information by email.

3. Scope of the Website

hollertag.shop operates an online retail service through which customers can:

  • Browse available products;

  • Review product information;

  • Select available product options;

  • Place orders;

  • Make payments using the payment methods displayed during checkout;

  • Receive order and delivery updates;

  • Submit return or refund requests; and

  • Contact customer service.

The products, prices, payment methods, delivery destinations, and website functions available at any particular time may vary.

4. Contractual Information

Orders placed through hollertag.shop are governed by:

  • The Terms of Service;

  • The Return and Refund Policy;

  • The Shipping Policy;

  • The Privacy Policy;

  • The product information displayed before purchase;

  • The checkout information;

  • The order confirmation; and

  • Any additional conditions expressly agreed for a particular order.

Customers should review these documents before submitting an order.

Nothing in this Legal Notice excludes or restricts mandatory consumer rights under German law or European Union law.

5. Product Information

hollertag.shop makes reasonable efforts to ensure that product descriptions, photographs, prices, specifications, availability information, and other website content are accurate and current.

However, minor differences may occur because of:

  • Device display settings;

  • Screen brightness;

  • Photography lighting;

  • Product manufacturing variations;

  • Packaging updates; or

  • Technical display limitations.

Such minor differences do not affect a customer’s statutory rights where a product is defective, materially different from its description, or does not possess the agreed characteristics.

Customers should review the full product description, size information, specifications, warnings, and care instructions before placing an order.

6. Prices, Taxes, and Shipping

Prices displayed to consumers include applicable taxes where required by law.

hollertag.shop provides free standard shipping on all eligible orders delivered to destinations accepted during checkout. The standard delivery timeframe is 15 to 20 calendar days after order acceptance.

Any optional additional service or charge will be displayed before the customer submits the order and will be applied only where the customer expressly selects or accepts it.

Further information is available in the Shipping Policy and Terms of Service.

7. Statutory Right of Withdrawal

Consumers in Germany and other countries within the European Union or European Economic Area generally have a statutory right to withdraw from an online purchase within 14 days without providing a reason, subject to applicable legal exceptions.

Withdrawal requests may be sent to:

info@hollertag.shop

Detailed information concerning the withdrawal period, return procedure, return costs, exclusions, refunds, and model withdrawal form is provided in the Return and Refund Policy.

Any voluntary return period offered by hollertag.shop applies in addition to statutory consumer rights.

8. Statutory Rights for Defective Products

Consumers have statutory remedies if a product is defective, materially different from its description, unsuitable for its normal or agreed purpose, or otherwise fails to conform to the purchase contract.

Depending on the circumstances and applicable law, remedies may include:

  • Repair;

  • Replacement;

  • A reasonable reduction in price;

  • Termination of the purchase contract; or

  • A full or partial refund.

Any voluntary manufacturer’s warranty or commercial guarantee applies in addition to statutory rights and does not replace or restrict those rights.

Product complaints may be sent to info@hollertag.shop.

9. Responsibility for Website Content

hollertag.shop makes reasonable efforts to maintain accurate, lawful, and current website content.

We may correct, update, supplement, or remove website content when necessary. Changes to general website information do not retroactively alter the essential terms of an existing purchase contract without a valid legal basis.

Although we exercise reasonable care, we cannot guarantee that every page will be continuously free from technical errors, temporary interruptions, or outdated non-contractual information.

Any liability for website content is determined exclusively in accordance with applicable law. Nothing in this notice excludes liability that cannot legally be excluded.

10. External Links

hollertag.shop may contain links to external websites or services operated by third parties.

External links may be provided for convenience, payment processing, delivery tracking, social media interaction, product information, or other relevant purposes.

The operators of external websites are independently responsible for their content, security, terms, and privacy practices. The presence of a link does not necessarily mean that hollertag.shop endorses all content available through the external website.

If we become aware that a linked page contains unlawful content, we will take reasonable action in accordance with applicable law.

Customers should review the terms and privacy notices of third-party services before using them or submitting personal data.

11. Intellectual Property

Unless otherwise indicated, content made available through hollertag.shop—including text, product presentations, graphics, photographs, icons, design elements, layout, and other materials—is protected by applicable copyright, trademark, and intellectual-property laws.

Protected material may not be reproduced, republished, modified, distributed, commercially exploited, or made publicly available without the permission of the relevant rights holder, except where permitted by law.

Customers may view and temporarily store website content to the extent reasonably necessary for personal shopping, order management, or exercising contractual and statutory rights.

Third-party trademarks, product names, images, and other protected content remain the property of their respective owners.

If you believe that material published on hollertag.shop infringes your intellectual-property rights, contact info@hollertag.shop and provide:

  • Identification of the protected work;

  • Identification or location of the disputed material;

  • An explanation of the claimed infringement;

  • Your contact information; and

  • Evidence that you are the rights holder or authorised to act for the rights holder.

12. Unsolicited Commercial Communications

The publication of the contact email address in this Legal Notice does not constitute consent to receive unsolicited advertising, bulk marketing messages, spam, fraudulent communications, or unrelated commercial offers.

We reserve the right to take appropriate action against unlawful or abusive electronic communications.

Legitimate customer enquiries, contractual communications, statutory notices, and lawful business communications remain welcome.

13. Privacy and Data Protection

Personal data collected through hollertag.shop is processed in accordance with the Privacy Policy and applicable data-protection law, including the General Data Protection Regulation where applicable.

Privacy-related requests may be sent to:

info@hollertag.shop

Depending on applicable law, individuals may have rights concerning:

  • Access to personal data;

  • Correction of inaccurate data;

  • Deletion of data;

  • Restriction of processing;

  • Data portability;

  • Objection to processing;

  • Withdrawal of consent; and

  • Complaints to a competent supervisory authority.

Further details are provided in the Privacy Policy.

14. Cookies and Similar Technologies

hollertag.shop may use cookies and similar technologies to provide essential website functions, maintain shopping carts, support secure checkout, remember privacy choices, analyse website performance, and—where consent has been provided—support personalisation or advertising.

Non-essential technologies are activated only with consent where required by applicable law.

Visitors may manage available choices through the website’s cookie banner or privacy preference tool.

15. Website Hosting and Technical Platform

hollertag.shop uses Shopify’s commerce platform to support website hosting, storefront functionality, checkout, payment processing, order administration, customer accounts, and related technical services.

Shopify and other service providers may process personal data as processors or independent controllers depending on the service involved. Further information is provided in the Privacy Policy and the applicable third-party privacy notices.

16. Website Availability

We aim to keep hollertag.shop reasonably accessible and secure. However, uninterrupted availability cannot be guaranteed.

Temporary restrictions may occur because of:

  • Scheduled maintenance;

  • Security updates;

  • Technical failures;

  • Hosting disruption;

  • Network interruption;

  • Cybersecurity incidents;

  • Provider outages; or

  • Circumstances outside reasonable control.

Temporary website unavailability does not remove rights arising from an existing purchase contract.

17. Liability

Liability is governed by applicable law.

hollertag.shop does not exclude or limit liability:

  • For intentional misconduct or gross negligence;

  • For injury to life, body, or health;

  • Under mandatory product-liability law;

  • For fraudulently concealed defects;

  • Where an express guarantee creates liability; or

  • In any other case where liability cannot legally be excluded or restricted.

Any limitation of liability stated in the Terms of Service applies only to the extent permitted by law and does not restrict mandatory consumer remedies.

18. Consumer Complaints

We aim to resolve customer complaints directly, efficiently, and fairly.

Complaints may be sent to:

info@hollertag.shop

Please include:

  • Your full name;

  • Your order number;

  • The email address used for the order;

  • A clear description of the issue; and

  • Relevant supporting information.

Submitting a complaint directly to hollertag.shop does not prevent a consumer from exercising statutory rights or using other remedies available under applicable law.

19. Consumer Dispute Resolution

Unless participation is required by mandatory law or has been expressly agreed in a particular case, hollertag.shop is neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration board.

The former European Online Dispute Resolution platform has been discontinued. Therefore, this Legal Notice does not provide an active link to that platform.

Consumers may continue to contact info@hollertag.shop regarding complaints and disputes.

20. Applicable Law

The use of hollertag.shop and purchase contracts concluded through the website are governed by the laws of the Federal Republic of Germany, subject to mandatory consumer-protection rules.

If a consumer resides in another country, this choice of law does not deprive that consumer of mandatory protections granted by the law of the consumer’s habitual residence where those protections cannot be excluded by agreement.

The United Nations Convention on Contracts for the International Sale of Goods is excluded where such exclusion is legally permitted.

21. Jurisdiction

For consumers, jurisdiction is determined by applicable mandatory law.

Nothing in this Legal Notice requires a consumer to bring proceedings exclusively before a court that would not otherwise have jurisdiction.

Any special jurisdiction agreement for business customers applies only where legally valid.

22. Changes to This Legal Notice

This Legal Notice may be updated to reflect changes in:

  • Applicable law;

  • Website functionality;

  • Business operations;

  • Contact channels;

  • Technical providers; or

  • Legal disclosure requirements.

The current version will be published on hollertag.shop with an updated revision date.

Changes will not retroactively remove or reduce rights that customers already hold under an existing contract or mandatory law.

23. Contact

For legal enquiries, customer complaints, order questions, intellectual-property notices, or other communications concerning hollertag.shop, contact:

hollertag.shop
Email: info@hollertag.shop