Refund policy

This Return & Refund Policy applies to purchases made directly through hollertag.shop. It explains our return requirements, refund procedures, and how to contact us about returns, refunds, or product issues.

1. 30-Day Return Policy

hollertag.shop offers a voluntary 30-day return period for eligible products.

You may request a return within 30 calendar days after the date you receive the product.

For orders delivered in multiple shipments, the 30-day period for each product begins on the date that product is delivered.

To request a return, please contact:

Email: info@hollertag.shop

For a change-of-mind return, the product must generally:

• Be unused, unworn, and unwashed;

• Be in original and resaleable condition;

• Include original tags, labels, accessories, and components where applicable;

• Be free from stains, odors, pet hair, signs of wear, alterations, or damage; and

• Be accompanied by a valid order number or other proof of purchase.

Clothing and similar products may be briefly tried on to determine fit and suitability.

2. How to Start a Return

Before sending any product back, please contact us at info@hollertag.shop.

Please provide:

• Order number;

• Customer name;

• Email address used for the order;

• Product name or description; and

• Reason for the return.

We will review your request and provide the applicable return instructions and return address.

Please do not send a return to an address that has not been provided or confirmed by hollertag.shop.

3. Return Shipping Costs

For change-of-mind returns, including returns due to size, color, style, preference, or other reasons unrelated to a product defect, the customer is generally responsible for the direct cost of return shipping.

No restocking fee will be charged.

If the return is caused by a defective, damaged, incorrect, or incorrectly fulfilled product, hollertag.shop will provide appropriate return instructions and, where applicable, cover or reimburse reasonable return shipping costs.

Please contact us before purchasing an unusually expensive return service.

4. Return Packaging and Tracking

Customers are responsible for packaging returned products appropriately to protect them during transportation.

For valuable returns, we recommend using a tracked shipping service and keeping the proof of postage until the return has been received and processed.

hollertag.shop is not responsible for a return that is lost in transit before reaching us when the customer has selected and paid for the return shipping service.

5. Return Inspection and Refund Adjustments

After receiving a returned product, we may inspect its condition to confirm that it meets the requirements of this policy.

A refund may be adjusted or denied where permitted by applicable law if a product has been materially used, damaged, altered, or returned with missing components.

Any applicable deduction will be based on the actual condition of the returned product.

No restocking fee will be charged.

6. Products Excluded from Voluntary Returns

Unless otherwise required by applicable law, the voluntary 30-day return policy may not apply to:

• Personalized or customized products;

• Made-to-order products;

• Gift cards or stored-value products;

• Products clearly identified as final sale before purchase;

• Opened products that cannot reasonably be resold for health or hygiene reasons;

• Products damaged through misuse, neglect, accident, improper storage, unauthorized repair, or failure to follow product instructions;

• Products that have been washed, altered, modified, or materially used; and

• Products purchased from another retailer, marketplace, or third-party seller.

These exclusions do not limit rights that cannot legally be excluded.

7. Sale and Promotional Products

Unless otherwise clearly stated before purchase, sale and promotional products are eligible for return under the same 30-day return policy.

If a discount, coupon, bundle promotion, or other promotional offer was applied, any approved refund will be based on the amount actually paid for the eligible returned product.

Where a promotion required multiple products to qualify for a discount, the refund may be adjusted based on the products retained and the applicable promotional terms.

8. Damaged, Defective, Incorrect, or Incomplete Products

If a product arrives damaged, defective, incorrect, incomplete, or materially different from what was ordered or described, please contact info@hollertag.shop as soon as reasonably possible.

Please provide:

• Order number;

• Description of the issue;

• Clear photographs of the product; and

• Photographs of the packaging or shipping label where relevant.

We may request additional information to verify the issue.

Depending on the circumstances, an appropriate resolution may include:

• Replacement;

• Repair where appropriate;

• Shipment of a missing component;

• Full refund; or

• Partial refund.

If the issue was caused by hollertag.shop, we will provide reasonable return instructions and will not require the customer to bear unreasonable return costs.

9. Refund Amount

For an approved full return, the refund will equal the amount actually paid for the eligible returned merchandise.

If a discount or promotional offer was applied, the refund will reflect the discounted amount actually paid.

Return shipping costs paid by a customer for a change-of-mind return are generally not refundable.

If a return is caused by a defective, damaged, incorrect, or incorrectly fulfilled product, applicable shipping costs will be handled according to the circumstances.

10. Refund Processing

Once a returned product has been received and the return has been approved:

hollertag.shop will issue the refund to the original payment method within 7 business days after the refund is approved.

After the refund is issued, the customer's bank, card issuer, or payment provider may require additional processing time before the funds appear in the account.

The actual time for funds to become available may therefore vary by payment provider.

11. Exchanges

hollertag.shop does not guarantee direct exchanges for change-of-mind returns because product availability may change.

If you need a different size, color, style, or product, we generally recommend:

1. Requesting a return for the original product;

2. Returning the original product according to our instructions; and

3. Placing a new order for the replacement product.

If the original product is defective or incorrectly supplied, we may provide a replacement directly where appropriate and available.

12. Order Cancellations and Changes

If you wish to cancel or change an order, contact us as soon as possible at:

info@hollertag.shop

Please include your order number and requested change.

We will make reasonable efforts to accommodate cancellation or modification requests before the order has been processed or shipped.

Once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.

Eligible products may still be returned after delivery according to this policy.

13. Refused, Unclaimed, or Returned-to-Sender Packages

If a package is refused, remains unclaimed, or is returned because of an incorrect or incomplete address or unsuccessful delivery, please contact us after tracking confirms the return.

Where permitted by applicable law, additional shipping or handling costs may apply to a reshipment when the issue was caused by the customer.

If the failed delivery resulted from our error, such as an incorrect shipment, we will review the matter and provide an appropriate solution.

Refusing delivery does not automatically constitute a return request. Please contact us directly if you wish to return an order.

14. Late or Missing Refunds

If we have confirmed that your refund was issued but the funds have not appeared:

1. Check the original payment account;

2. Contact your bank or card issuer;

3. Check with your payment provider; and

4. Contact info@hollertag.shop if the refund remains unavailable after the applicable processing period.

Please provide your order number and refund information so that we can investigate the transaction.

15. Proof of Purchase

A valid order number, order confirmation, payment record, or other reasonable proof of purchase may be required to process a return or refund.

This policy applies only to products purchased directly through hollertag.shop.

Products purchased through another retailer, marketplace, or third-party seller must generally be returned to the seller from whom they were purchased.

16. Consumer Rights

This policy describes our voluntary return and refund procedures.

Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be waived or excluded under applicable U.S. federal or state law.

Where applicable law provides a mandatory remedy for defective, unsafe, misrepresented, or otherwise non-conforming products, those rights remain unaffected.

17. Contact Us

For questions about returns, refunds, exchanges, cancellations, or product issues, please contact:

hollertag.shop
Email: info@hollertag.shop

Please include your order number and a clear description of your request.

18. Policy Updates

hollertag.shop may update this Return & Refund Policy from time to time to reflect changes to our products, services, return procedures, or legal requirements.

The updated policy will be published on hollertag.shop when applicable.