Shipping policy

This Shipping Policy explains how orders placed through hollertag.shop are processed, shipped, tracked, and delivered within the United States.

Our goal is to provide clear information about shipping costs, processing times, delivery estimates, tracking, address requirements, delivery delays, lost or damaged packages, and other shipping-related matters.

1. Free Standard Shipping

Free standard shipping is available on all orders placed through hollertag.shop.

No separate standard shipping charge will be added to eligible U.S. orders.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing time includes:

  • Payment verification

  • Order review

  • Product preparation

  • Packaging

  • Shipment handoff to the carrier

Business days generally exclude Saturdays, Sundays, and U.S. public holidays.

Processing may take longer during major promotions, holidays, unusually high order volumes, or circumstances outside our reasonable control.

3. Delivery Time

After an order has been processed and shipped, standard delivery generally takes 5–8 business days.

The estimated overall delivery timeframe is therefore approximately:

1–3 business days for processing + 5–8 business days for delivery = approximately 6–11 business days from order confirmation.

Delivery estimates are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, seasonal volume, and other circumstances affecting transportation.

4. Delivery Locations

We currently provide shipping to U.S. delivery addresses that are serviceable by our available shipping carriers.

Availability of delivery to certain locations may depend on carrier coverage and operational limitations.

If a delivery address cannot be serviced, we may contact you to request an alternative address or provide available options.

5. Order Confirmation

After your order is successfully placed, you should receive an order confirmation by email.

Please review your order information carefully, including:

  • Name

  • Delivery address

  • Email address

  • Products ordered

  • Quantity

  • Order total

If you notice an error, contact us as soon as possible.

6. Shipping Confirmation and Tracking

Once your order has been shipped, we will generally send a shipping confirmation email containing available tracking information.

Tracking information may take some time to become active after the package has been handed to the carrier. In some cases, tracking updates may take up to 48 hours to appear.

Once tracking information is available, customers are responsible for monitoring delivery progress and ensuring that someone can receive the package when necessary.

7. Multiple Packages and Partial Deliveries

An order may occasionally be shipped in multiple packages.

This may occur because:

  • Products are stored or processed separately

  • Items require different packaging

  • Products become available at different times

  • Carrier or fulfillment arrangements require separate shipments

If items from the same order arrive separately, please allow the applicable delivery timeframe for each shipment before contacting us about missing items.

8. Delivery Address Requirements

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully verify:

  • Recipient name

  • Street address

  • Apartment, unit, suite, or building number

  • City

  • State

  • ZIP code

  • Contact information when required

We are not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

If you need to correct your delivery address, contact us as soon as possible after placing your order.

9. Address Changes After Shipment

We may be able to assist with an address correction or delivery adjustment if your order has not yet been shipped.

Once an order has been handed to the carrier, changes may no longer be possible.

Any available address correction, rerouting, or carrier-related service may be subject to the carrier's procedures and limitations.

10. Delivery Attempts

Carriers may make one or more delivery attempts depending on the carrier's procedures and the characteristics of the delivery location.

If a signature is required or the carrier determines that the package cannot safely be left at the address, the package may be taken to a carrier facility or another designated location for further handling.

Customers should follow the carrier's instructions when a delivery attempt is unsuccessful.

11. Delivery Delays

Although we work to process and ship orders within the stated timeframes, delivery delays may occasionally occur.

Possible causes include:

  • Severe weather

  • Natural disasters

  • Carrier disruptions

  • Transportation delays

  • Peak-season volume

  • Public holidays

  • Labor disruptions

  • Address problems

  • Security-related restrictions

  • Unexpected operational issues

  • Events outside our reasonable control

If your package is delayed, please first review the latest tracking information.

If tracking has not updated for an unusually long period or the estimated delivery timeframe has passed, contact us at info@hollertag.shop so we can review the shipment status.

12. Lost Packages

If a package appears to be lost in transit, please contact us with your order number and tracking information.

We may work with the applicable carrier to investigate the shipment and determine the appropriate next steps.

Customers should retain all relevant tracking information and shipping communications while an investigation is in progress.

13. Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Check the delivery area and surrounding areas.

  2. Check with household members, neighbors, building management, or other authorized recipients.

  3. Review any delivery photo or carrier delivery instructions, if available.

  4. Contact the carrier for additional delivery information.

  5. Contact us if the package remains missing.

We may request additional information before investigating a delivered-but-not-received package.

14. Damaged Packages or Products

If your package arrives visibly damaged, please inspect the contents as soon as possible.

If the product itself is damaged, contact us at info@hollertag.shop and provide:

  • Order number

  • Description of the damage

  • Clear photographs of the product

  • Photographs of the packaging when relevant

We will review the situation and provide appropriate instructions.

Customers should not discard the damaged product or packaging before the matter has been reviewed if we request that the items be retained.

15. Incorrect, Missing, or Incomplete Orders

If you receive an incorrect product, a missing item, or an order that is otherwise incomplete, contact us as soon as possible at info@hollertag.shop.

Please include your order number and relevant photographs or other information that may help us verify the issue.

We will review the order and provide appropriate next steps.

16. Unclaimed or Refused Packages

If a package is refused, abandoned, or remains unclaimed and is subsequently returned to us, please contact us after the tracking information confirms the return.

Additional shipping or handling consequences may depend on the reason the package was returned.

If the return resulted from an incorrect address, failure to receive the package, or another issue caused by the customer, any refund or reshipment may be subject to the applicable terms of our Return & Refund Policy.

17. Returned-to-Sender Packages

If a carrier returns a package to us, we may contact the customer to determine whether reshipment is possible.

Depending on the circumstances, additional shipping charges may apply to a reshipment, particularly when the original shipment was returned because of an incorrect or incomplete customer-provided address or an unsuccessful delivery caused by the recipient.

18. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at info@hollertag.shop.

We will make reasonable efforts to accommodate the request if the order has not yet entered processing or shipment.

Once an order has been processed or shipped, cancellation or modification may no longer be possible.

If cancellation is no longer possible, you may need to follow the applicable procedures under our Return & Refund Policy after delivery.

19. Shipping Issues and Customer Support

For shipping-related questions, please contact:

Email: info@hollertag.shop

When contacting us, please provide your order number and, when applicable, the tracking number.

Providing complete information helps us review and respond to your request more efficiently.

20. Relationship to Our Return & Refund Policy

Shipping matters are governed by this Shipping Policy.

Returns, refunds, damaged or defective products, incorrect products, and other post-delivery remedies are addressed in our separate Return & Refund Policy.

Please review both policies before placing an order.

21. Events Outside Our Reasonable Control

We are not responsible for delays or disruptions caused by circumstances outside our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Major transportation disruptions

  • Carrier-wide operational failures

  • Government actions or restrictions

  • Public emergencies

  • Labor disruptions

  • Widespread infrastructure failures

  • Other extraordinary events affecting fulfillment or transportation

When such circumstances occur, we will make reasonable efforts to keep customers informed and assist with available solutions.

22. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, carriers, services, or business practices.

The updated version will be posted on hollertag.shop with the revised effective date where appropriate.

23. Contact Us

If you have any questions about shipping, delivery, tracking, or an existing order, please contact us:

Hollertag
Email: info@hollertag.shop
Website: hollertag.shop